Shipping Policy

How Long Does Processing Take?

Orders are normally processed within 48 hours after payment has been successfully confirmed.

Once your order has been shipped and tracking information becomes available, we will normally send a shipping confirmation email to the email address associated with your order.

Processing may take longer due to product availability, high order volume, weekends, public holidays, promotional periods, payment verification, or other operational circumstances. Where reasonably possible, we will notify you if there is a significant processing delay.

How Long Does Shipping Take?

Estimated shipping times after your order has been dispatched are as follows:

  • United States, Canada, Australia, and New Zealand: 5–12 business days

  • Europe: 5–12 business days

  • All other countries and regions: 5–20 business days

For purposes of these estimates, business days generally mean Monday through Friday, excluding weekends and public holidays observed by the applicable carrier or fulfillment facility.

The shipping times above begin after the order has been dispatched and do not include order processing time.

Shipping and delivery times are estimates only and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, carrier operations, fulfillment location, customs processing, weather conditions, public holidays, and other circumstances outside our reasonable control.

International shipments may experience additional delays during customs clearance. Weekends, public holidays, and customs delays are not included in the estimated business-day ranges above.

Shipping Destinations

We ship to destinations supported by the shipping and fulfillment services available for the applicable product and delivery address.

Available destinations and shipping methods may vary.

The shipping options currently available for your order will be displayed during checkout.

How Do You Ship the Package?

Orders are shipped using available logistics providers based on destination, product, fulfillment location, and shipping-service availability.

Where applicable, our fulfillment partners may use logistics providers such as YANWEN or YunExpress.

The carrier used for a specific order may vary.

How Do I Track My Order?

Once tracking information becomes available, it will normally be sent to the email address associated with your order.

You may use the tracking link or tracking number provided in your shipping confirmation to check the latest status of your shipment.

Tracking information may take some time to appear or update after the shipping label has been created.

If you need assistance, please contact:

customer@aurencove.com

Customs, Duties and Taxes

International orders may be subject to customs processing, import duties, taxes, or other charges imposed by the destination country or relevant authorities.

Where those charges are not collected during checkout, they may be payable by the recipient as required by applicable law.

Shipping Address

Customers are responsible for providing complete and accurate shipping information.

If you discover an error after placing your order, please contact customer@aurencove.com as soon as possible.

We cannot guarantee that a shipping address can be changed after an order has entered fulfillment or has already shipped.

Returns

Eligible return requests must be submitted within 14 business days after delivery.

Please contact customer@aurencove.com and obtain return authorization before returning any item.

For complete information, please see our Return & Refund Policy.

AurenCove is operated by:SOLAVRYN TECHNOLOGIES LLC

Mailing Address:
312 W 2ND ST UNIT A816  
CASPER, WY 82601  
United States

Last Updated: July 31, 2026