Returns & Refund
AurenCove is an e-commerce brand operated by SOLAVRYN TECHNOLOGIES LLC.
We want to provide our customers with clear and transparent information regarding order cancellations, returns, and refunds.
If you have any questions regarding your order, please contact us at customer@aurencove.com.
Order Cancellation
If you wish to cancel or modify your order, please contact us at customer@aurencove.com as soon as possible and provide your order number.
We will make reasonable efforts to accommodate your request.
However, once an order has entered fulfillment or has already been shipped, we may no longer be able to cancel or modify the order.
If an order cannot be canceled because it has already been shipped, you may request an eligible return after receiving the order in accordance with the policy below.
Return Policy
We accept eligible return requests submitted within 14 business days after your item is delivered.
To be eligible for a return, your item must generally:
- Be in the same condition in which you received it;
- Be unused or unworn, where applicable;
- Include its original packaging, accessories, manuals, tags, and other supplied components, where applicable;
- Be accompanied by your order number or other reasonable proof of purchase.
To request a return, please contact:
customer@aurencove.com
Please include:
- Your order number;
- The item you wish to return;
- The reason for your return;
- Relevant photos or videos, where applicable.
Please do not send any item back before receiving return authorization from our customer service team.
Returns sent without prior authorization may not be accepted.
Damaged, Defective, Incorrect, or Missing Items
If you receive an item that is damaged, defective, incorrect, or materially incomplete, please contact customer@aurencove.com as soon as reasonably possible.
Please provide your order number and relevant photos, videos, or other information that may help us review the issue.
If we confirm that an incorrect, damaged, or defective product was supplied, we will provide an appropriate resolution based on the circumstances, which may include a replacement, refund, or authorized return.
Where a return is required because of a confirmed error by us, we will handle reasonable return shipping costs as appropriate.
Non-Returnable Items
Certain products may not be eligible for return where permitted by applicable law, including:
- Personalized or customized products;
- Perishable products;
- Gift cards;
- Opened or used personal-care or hygiene-sensitive products where accepting a return would not be appropriate for health or hygiene reasons.
These limitations do not restrict mandatory consumer rights relating to damaged, defective, incorrect, or otherwise non-conforming products.
Return Shipping
For change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise required by applicable law.
We recommend using a trackable shipping method when returning an item.
Refunds
We normally review and respond to return and refund request emails on the same business day.
Requests received on weekends will normally be reviewed on the next business day.
During periods of unusually high order or email volume, our initial response may require up to one additional business day.
Response times may be longer during public holidays, periods of high request volume, or when additional order information is required.
Please note that the same-day response timeframe applies to our initial review of your email. It does not necessarily mean that a return or refund will be approved on the same day, particularly where the returned item must first be received and inspected.
Once we receive and inspect your authorized return, we will notify you whether the refund has been approved.
If the refund is approved, we will normally submit the refund to the original payment method on the same business day following approval.
After we submit the refund, your bank, card issuer, PayPal, or other payment provider will generally require an additional 3–5 business days to review and process the refund before it appears in your account.
The 3–5-business-day processing period begins after we submit the approved refund. Actual posting times are determined by your bank or payment provider and may vary.
Original shipping charges and premium or expedited shipping fees may be non-refundable for change-of-mind returns where permitted by applicable law.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
Return Instructions
To ensure that your return is sent to the correct authorized return facility, please do not return any item without first contacting our customer service team.
To request a return, please contact us at customer@aurencove.com within 14 business days after your item is delivered.
Please include your order number, the item you wish to return, the reason for the return, and relevant photos or videos where applicable.
After your return request has been reviewed and approved, our customer service team will provide the applicable return address and detailed return instructions by email. The return location may vary depending on the product, fulfillment location, supplier, and destination of the original order.
Items sent to an unauthorized address, including our business mailing address, may not be accepted and may delay the processing of your return or refund.
This return authorization process is intended to ensure that returned items are routed correctly. It does not limit any mandatory consumer rights available under applicable law.
Business Mailing Address — Not a Return Address
AurenCove is operated by:
SOLAVRYN TECHNOLOGIES LLC
312 W 2ND ST UNIT A816
CASPER, WY 82601
United States
Please do not send merchandise to this business mailing address unless specifically instructed to do so by our customer service team.
Last Updated: July 31, 2026